Job Description

Mission/ Core purpose of the Job

IT application support will form part of an MTN GC technology operation organization team responsible for resolving or escalating IT applications and infrastructure issues. This candidate will provide Level 1 billing support to the business performing root cause analysis and suggest improvement plans where required.


Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)


The role will be accountable to achieve the following objectives:

  • Provide L1 billing support to MTN GC business teams that have been logged via the ticket system.

  • Performing root cause analysis and suggest improvement plans where required.

  • A level of competence in the use of analytical techniques to identify problems.

  • Manage cases/tickets reported, perform root cause analysis, and suggest improvement plan.

  • Escalates problem cases/tickets to the rig...

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