Engineer L2 ITNetwork Operations Aruba SME

Overview

Position Title: L2 Engineer /SME Aruba

Department: IT/Network Operations

Job Summary

The L2 Engineer Aruba is responsible for providing advanced technical support troubleshooting and management of Aruba network solutions. This role involves handling escalated issues from Level 1 (L1) support ensuring the stability and performance of Aruba wireless and wired network infrastructure and collaborating with cross-functional teams to implement and optimize network solutions.

Responsibilities

Technical Support and Troubleshooting

• Provide Level 2 (L2) support for Aruba network solutions including wireless access points controllers and switches.
• Troubleshoot escalated issues related to network connectivity performance and configuration.
• Analyze and resolve complex network problems ensuring minimal downtime and disruption.
• Perform root cause analy...