Engineer, Site Reliability

Overview

Position Summary:

The Site Reliability Engineer (Senior SRE) reports to the SRE Manager in support of the Royal Caribbean website by utilizing application and user performance data to guide informed decision-making. The SRE uses performance metrics from various sources and tools to support tasks such as initial triage of critical production incidents, bug analysis, implementation of site reliability engineering best practices, infrastructure optimization, and collaboration between internal teams and external service providers. The ideal candidate has a deep understanding and proven track record in an IT support role and proactively implements preventative measures to avoid technical incidents. The role requires working with multiple product and project teams in a fast-paced, dynamic environment and connecting threads across disparate teams.

Essential Duties and Responsibilities

At a high level, responsibilities for th...