Job Description
A Sytems / Software Support Manager is sought by an expanding Engineering company to lead their Support function for class-leading software systems for the Energy sector
Your key responsibility will be to ensure the seamless operation, support, and upkeep of our software and hardware systems. serving as a critical point of contact for troubleshooting, maintaining service levels, and coordinating with various teams to resolve issues promptly.
The role carries with it a mix of hands-on and strategic responsibilities designed to enable the growth of the support function as the company's customer base continues to grow. These will include: -
Act as the primary point of contact for support requests, triaging incoming issues, prioritise based on urgency and impact, and assign tasks to the appropriate teams.
Attend client and supplier meetings as the company's support representative. Monitor support ticket systems and ensure timely resolution of issues in accordance ...
Your key responsibility will be to ensure the seamless operation, support, and upkeep of our software and hardware systems. serving as a critical point of contact for troubleshooting, maintaining service levels, and coordinating with various teams to resolve issues promptly.
The role carries with it a mix of hands-on and strategic responsibilities designed to enable the growth of the support function as the company's customer base continues to grow. These will include: -
Act as the primary point of contact for support requests, triaging incoming issues, prioritise based on urgency and impact, and assign tasks to the appropriate teams.
Attend client and supplier meetings as the company's support representative. Monitor support ticket systems and ensure timely resolution of issues in accordance ...
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