Engineering & IT Systems Support Manager

A Sytems / Software Support Manager is sought by an expanding Engineering company to lead their Support function for class-leading software systems for the Energy sector.

Your key responsibility will be to ensure the seamless operation, support, and upkeep of our software and hardware systems, serving as a critical point of contact for troubleshooting, maintaining service levels, and coordinating with various teams to resolve issues promptly.

The role carries with it a mix of hands‑on and strategic responsibilities designed to enable the growth of the support function as the company's customer base continues to grow. These will include:

Responsibilities

• Act as the primary point of contact for support requests, triaging incoming issues, prioritise based on urgency and impact, and assign tasks to the appropriate teams.
• Attend client and supplier meetings as the company's support representative.
• Monitor support ticket syste...