Engineering Leader

KEY RESPONSIBILITIES:

• Manage a team of developers and TPEs
• Collaborate cross-functionally with business and other IT teams across Delta.
• Champion development and integration standards, best practices, and their related deliverables
• Deliver features using Salesforce configuration that can be maintained by the business into the future and are scalable to future use cases
• Design, configure, and deploy changes to permissions, roles, and other standard Salesforce metadata (objects, Lightning pages, apps, flows) as required
• Work closely with the Salesforce Process Architect and related IT teams Advisory Developers to ensure designs adhere to Salesforce best practices and are built for scalability.
• Support business product owners in story development to ensure requirements on technical stories are appropriately detailed in a meaningful way for work to be done
• Participate in the creation of documentation to ensure that no component or process is a closed system.
• Optimize and improve existing Salesforce implementations so that every team is achieving the maximum benefit from their investment in Salesforce.
• Work to continually understand the new features added to Salesforces products and aid the business in regression testing as needed to avoid disruption from any Salesforce-side upgrade.
• Act with urgency and a sense of ownership in the broader scheme of Deltas success
• Support off-hours problems when they arise.

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):

• A strong desire to maximize native Salesforce functions and to adopt scalability as a core design principle in all projects
• 10+ years in Salesforce experience including leading other teams of Salesforce developers and TPEs
• Experience in Service cloud implementation
• Understanding of object-based model, governor limits in Salesforce
• Experience in working with async and sync processes
• Proficient in advance admin features - Example: flows, Dynamic forms
• Good understanding and hands on experience - Object oriented programming, advanced use of service cloud and Messaging in App on Web with Einstein bots
• Works well with individuals at all levels of Salesforce experience
• Deep familiarity with how to troubleshoot integrations in the UI and when to lean on developers support
• Understand how to get to the root cause of user issues within Salesforce
• Embraces diverse people, thinking and styles
• Consistently makes safety and security, of self and others, the priority
• Exposure to diverse lines of business using Salesforce in different ways
• Robust experience in Service Cloud features in an operationally critical context
• Unafraid to offer suggestions if there may be a more efficient way to do something
• Able to clearly articulate the pros and cons of why you would use a particular method to achieve a solution
• Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment
• Experience in Resource Allocation, Capacity Planning & Resource utilization
• Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement.

Behavioral Competencies:

• Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive and building a culture of trust.
• Ability to build and sustain robust networks across internal and external stakeholders.
• Being a coach/mentor/advisor to drive continuous team development and growth.
• Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes.
• Ability to advocate for customer-focused innovations, model empathy in decision-making, inspiring others to approach problems from the customers perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):

• Familiarity with CRMA
• Able to articulate the impact of design on Salesforce limits and long-term cost of ownership for a solution.
• Experience managing teams in Agile frameworks