Engineering Manager

ABOUT THE OPPORTUNITY

Join a leading technology consultancy as an Engineering Manager to lead and scale engineering capabilities within a large-scale contact centre ecosystem. This role sits at the heart of customer experience, directly influencing how millions of customer interactions are handled efficiently and reliably. You'll establish structure, clarity, and delivery discipline in a high-impact environment with 500+ agents, complex integrations, and significant operational footprint. This is a hands-on leadership role combining strong technical understanding, delivery ownership, and people leadership.

PROJECT & CONTEXT

You'll lead engineering efforts across a complex contact centre platform ecosystem including Zendesk, Twilio, Google CCAI, and Dialogflow CX. The role involves establishing engineering discipline and delivery structure in a team currently operating without a defined backlog or delivery rhythm. You'll define technical workstrea...