Engineering Research Manager

Job Description

• Provide technical expertise on product features, specifications, and performance.
• Support the pre-sales process by customizing solutions based on customer requirements.
• Collaborate with marketing to ensure accurate technical documentation (datasheets, whitepapers, catalogs, etc.)
• Work with engineering team from the headquarters to customize or modify products for local markets.
• Provide post-sales technical support and address product performance concerns.
• Conducts market and competitive research to identify gaps or opportunities for new product development.
• Act as a liaison between the subsidiary and HQ to communicate customer feedback, site issue and suggest innovations.
• Provide guidance on installation, troubleshooting, and product demonstrations.
• Ensure products meet local safety and regulatory requirements.
• Supervise a team of technical experts, ensuring high performance.
• Issue Software Development Documents to HQ to make Custom Software Modifications for the product.
• Provide detail feedback to HQ about Damaged Products or Factory defect issues
• Visit jobsite locally in Singapore for Training and Troubleshooting

Job Requirements

• Need to be fluent/proficient in reading, writing, and speaking Japanese to understand the product manuals and have meetings with HQ (JLPT N1 or equivalent)
• Need to have good command in English to explain solutions to our customers
• Need to have solid knowledge of IP Network
• Willing to travel abroad to conduct Product Training and Troubleshooting