English Speaking HR Specialist - Shared Service (Fixed term)

The Specialist, HR Shared Service employees through their lifecycle at Ford by advising them in any HR matters and completing administrative tasks in the internal systems. His/her goal is to ensure an excellent customer experience, which includes phone and chat support, transactional processes based on our operational documentation and service promise in order to provide end-to-end customer care. He/she will proactively support employees and dependents, managers and HR management.

 Desirable Bachelor’s Degree preferably in Human Resources, Business Administration, or other related fields 
• Minimum 2 years of customer service, data processing or HR experience preferred 

Key Abilities:
• Demonstrated effectiveness working with contact center technology including but not limited to contact center tracking system and Human Resources Information Systems (HRIS) 
• Ability to identify unusual calling events or frequent customers issues and work with the H...