Enterprise Customer Success Manager

PostGrid is a global leader in enterprise SaaS platform for automated offline communications. Our robust APIs empower organizations to create, personalize, and dispatch physical mail letters, postcards, checks, and more to any address on the globe without ever touching an envelope, while ensuring clean address data. Operating at massive scale across multiple regions, we’re redefining how brands connect with people beyond the inbox. If you’re driven to build category-defining technology and want to shape the future of offline communications, join our high-caliber team and help us transform the way the world sends mail.

About the Role:

As an Enterprise Customer Success Manager for our Australian team , you will be the strategic partner for PostGrid’s largest Australian clients. You will help enterprise customers, often operating in regulated industries, unlock the full potential of automated offline communications while complying with Australian standards and postal regulations.

You’ll bridge the gap between clients, product, and internal teams, driving adoption, retention, and long-term success across your portfolio of enterprise accounts.

Your Responsibilities:

Strategic Onboarding & Implementation

• Lead high-touch onboarding for enterprise customers, ensuring smooth technical integration and alignment with Australia Post and other local mailing providers.

Quarterly Business Reviews & ROI Tracking

• Own and deliver Quarterly Business Reviews (QBRs), demonstrating ROI, campaign effectiveness, and operational efficiencies for Australian mail programs.

Customer Advocacy & Product Feedback

• Act as the voice of the customer for the Product and Engineering teams, highlighting needs for Australian-specific features, data residency, and compliance requirements.

Account Retention & Expansion

• Manage a portfolio of high-value enterprise accounts, identifying opportunities for cross-departmental adoption, upsell, and broader expansion within Australia.

Data Privacy & Compliance Oversight

• Ensure all customer success practices comply with Australian privacy laws ,
• Represent PostGrid at Australian industry events, conferences, and client meetings to build relationships, advocate for our solutions, and foster a strong enterprise community.

What You’ll Bring to the Role:

• You are a relationship-builder with a clear understanding of enterprise decision-making in Australia.
• You can translate complex operational challenges into actionable success plans.
• You value the power of offline communications in a digital-first world.
• You are an empathetic advisor who can guide clients toward best practices, even when it requires constructive pushback.
• You have a growth mindset, always looking for opportunities to expand PostGrid’s presence in enterprise accounts.
• You are highly organized and can manage multiple strategic accounts at different stages of the lifecycle.
• 4+ years of experience in Customer Success or Account Management within B2B SaaS , preferably in the Australian market.
• Proven track record managing accounts with AUD $150K+ ARR .
• Strong understanding of Australian business practices and privacy regulations
• Excellent presentation and communication skills with executive audiences, both virtual and in-person.
• Experience with Customer Success platforms such as Gainsight or Totango .
• Willingness to travel occasionally for client meetings and local industry events in Australia.

Preferred Qualifications:

• Familiarity with Australia Post or enterprise-scale mailing and logistics systems.
• Experience with API-driven or technical SaaS products .
• Exposure to regulated industries such as finance, healthcare, or insurance in Australia.
• Certification in a Customer Success framework (e.g., SuccessHACKER).

Our Commitment to Diversity:

PostGrid is an equal opportunity employer and values the diversity of backgrounds and perspectives. We strive to cultivate an inclusive environment of understanding to have a greater impact on our business and our customers. We encourage applicants from underrepresented groups and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history, in accordance with applicable local, state, and/or federal laws.

Ready to make your mark?

Join PostGrid’s tight-knit, high-energy team and build technology that powers global offline communications. With competitive pay, flexible work, and a learning-obsessed culture, you’ll ship bold ideas fast and see your impact instantly. Hungry for challenge and craftsmanship? Apply today and help us reinvent how the world connects beyond the inbox.