Enterprise Customer Success Manager

About the role

The Enterprise Customer Success Manager serves as the primary value realization owner throughout the customer lifecycle, ensuring Simetrik delivers measurable business impact aligned with the customer's critical success factors. This strategic role goes beyond operational support to drive meaningful outcomes, enable renewals, and identify expansion opportunities by maintaining a deep understanding of the customer's evolving business challenges and objectives.

The CSM is accountable for ensuring Enterprise customers receive exceptional value from their Simetrik investment by orchestrating internal resources, developing champions, and maintaining account relationships that transform customers into advocates. Success in this role requires both technical acumen and business savvy to translate platform capabilities into quantifiable business results.

Key Responsibilities

Strategic Value Management

• Develop and execute v...