Job Description

Responsibilities:


Customer-centric Focus:

  • Develop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients

  • Collaborate with customers to define and track key performance metrics and ensure they are meeting their overall business objectives

  • Leverage knowledge of each customer account to develop and maintain account-specific Success Plans

  • Provide regular updates, reporting, and periodic business reviews to customers and Five9 leadership on customer success outcomes and engagement

  • Identify and address any potential issues or risks that may impact customer satisfaction or retention

    • Strategic Thinking:

  • Understand customer business goals and challenges to align Five9 solutions that drive success and value for the customer

  • Proactively identify and address customer issues or concerns, and provide effective solutions...

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