Enterprise Customer Success Manager

Location: Toronto, Hybrid (4 days in office, Friday remote until 1 p.m.—half day)

A fast-growing global SaaS company in the Enterprise Service Management and AI-driven technology industry is seeking a Customer Success Manager to join its dynamic team.

Recognized by leading industry analysts and trusted by thousands of organizations worldwide, this company delivers solutions that empower IT and business teams to streamline operations, improve service delivery, and embrace automation.

This role will partner with some of the company’s largest global clients to drive retention, expansion, and long-term success by becoming a trusted advisor and strategic partner.

About the Role

In this role, you’ll own a portfolio of enterprise customers, helping them maximize product value and achieve their business goals. You’ll be accountable for renewals, expansions, and overall customer satisfaction—ensuring that every client realizes measurable o...