Enterprise Customer Success Manager (Toronto)

Enterprise Customer Success Manager (Toronto, Canada – Remote)

Role Summary

We are seeking a full-time Enterprise Customer Success Manager based in the Toronto, Canada region , working remotely. This role is critical in ensuring enterprise customers achieve their desired outcomes, drive long-term value, and successfully adopt our platform.

You will primarily support enterprise customers in the EMEA region , requiring flexibility to work across GMT/CET time zones , with the ability to start work from 8:00 AM EST or earlier . This role reports directly to the Head of Enterprise Customer Success .

Responsibilities

Relationship Management

• Stakeholder Alignment: Map customer organizations to identify champions, power users, decision-makers, and potential blockers, maintaining relationships from administrator level through C-suite.
• Executive Business Reviews ...