Enterprise OMD Coordinator

Role Overview:

We are seeking a detailoriented and proactive Order Management Specialist with a strong background in the Telecom/ISP industry. The ideal candidate will have experience coordinating service delivery and migrations managing customer communications and ensuring SLA adherence across complex telecom projects.

Key Responsibilities:

• Manage and execute customer orders related to telecom services (Voice Data IP etc.) from initiation to completion.
• Coordinate with internal teams (engineering provisioning activation NOC) and external vendors to ensure smooth order delivery.
• Ensure all migrations and service requests are completed within the defined SLAs and with minimal service disruption.
• Act as a single point of contact for the customer during the order lifecycle providing timely updates and issue resolution.
• Prepare and maintain accurate documentation and reports on order status exceptions and escal...