Enterprise Operations Engineer Ii

The Digital Operations Specialist supports and executes operational processes across e-commerce, dropship, Amazon 3P, and wholesale channels. This role manages order processing, inventory updates, fulfillment tasks, returns processing, EDI transmissions, and coordination with warehouse and customer service teams. The position requires strong attention to detail, organization, and the ability to handle multiple operational workflows with minimal supervision.

• Import wholesale and marketing orders into the internal system.
• Issue Factory Purchase Orders (FPOs) and support production tracking.
• Record received finished-goods inventory after production.
• Assign Pick Tickets and coordinate with warehouse teams.

• Upload and maintain inventory levels across digital platforms.
• Identify and report discrepancies to ensure stock accuracy.
• Create shipping labels on carrier platforms.
• Upload tracking information and confirm order fulfillment.

• Process refunds in Shopify and Marketplaces platforms
• Process returns in our ERP to restore inventory when applicable.
• Process Amazon and other marketplaces returns according to platform requirements.

• Submit ASN (Advance Shipping Notices).
• Submit Invoices for compliant account processing.

• Create replacement or reshipment orders as requested by Customer Service.

• Intermediate to advanced Excel skills (lookup functions, pivot tables, data organization).
• Intermediate to advances English level (reading, written and verbal communication).
• Experience in operational roles or digital commerce preferred.
• Strong attention to detail and ability to manage multiple tasks.
• Comfortable working with structured processes and digital tools.

Digital Operations Analyst supports the day-to-day operational tasks for our e-commerce, dropship, and marketplace channels. The profile will focus on order processing, inventory updates, shipment preparation, and coordination with warehouse and customer service teams. The position requires an analytical and organized individual capable of supporting daily digital operations.

• Import customer purchase orders in the ERP.
• Generate Factory Purchase Orders (FPOs) and assist with production tracking.
• Record received finished goods inventory once production is completed.

• Upload and maintain inventory levels across multiple digital platforms.
• Assist in identifying and reporting stock discrepancies.
• Generate Pick Tickets and coordinate with the warehouse for order processing.
• Create shipping labels on different platforms such as UPS, FedEx, and DHL eCommerce, etc.
• Upload order confirmation and tracking numbers across multiple platforms.

• Create replacement or reshipment orders requested by Customer Service.

• Intermediate to advanced Excel skills (VLOOKUP, Pivot Tables, filters, basic data cleaning).
• Intermediate English level (reading comprehension and basic written communication).
• E-commerce experience preferred but not mandatory
• Strong attention to detail and numerical accuracy.
• High sense of organization and ability to follow structured processes.
• Willingness to learn digital tools and operational workflows.
• Analytical mindset with good problem-solving abilities.
• Strong attention to detail and ability to manage multiple tasks
• Clear and concise communication across the multiple areas.
• Ability to work collaboratively with warehouse, production, and customer service teams.
• Proactive attitude and willingness to learn.
• Minimum 2-3 year of experience in Customer Service, Operations, or a related role.
• Hands-on experience with Supply Chain or Logistics workflows (e.g., orders, fulfillment, shipping, returns) required.
• High proficiency in English—both verbal and written.
• Strong problem-solving skills; able to take ownership and drive issues to closure.
• Exceptional attention to detail and organizational abilities.
• Experience with customer service platforms (Zendesk, Meta) and instant-messaging tools.
• Solid knowledge of Microsoft Office (Excel, PowerPoint, Word); quick to learn additional tools (ERP/WMS/CRM a plus).
• Ability to manage multiple tasks in a fast-paced environment.
• Bachelor’s degree in business, marketing, supply chain, or a related field preferred.
• Basic knowledge of the sports industry and product assortment processes is a plus.

• Excellent time-management and prioritization skills; comfortable handling multiple requests simultaneously.
• Strong interpersonal and communication skills; able to communicate effectively at all levels.
• Flexible and adaptable to rapid changes in the work environment.
• Highly detail-oriented with a commitment to accuracy and follow-through.