Enterprise Software – Vice President, Operations

Publicly traded and located in the Greater Toronto Area, our client is an enterprise software solutions company serving clients globally. The company provides contact center solutions across most industries as well as a suite of mid-market solutions to the telehealth, telecom, transit, and public safety sectors.

Scope of the Position

Reporting to the Global President, the Vice-President Operations will have responsibility for the successful deployment, support of all product and service offerings. Customer satisfaction will be among the most important measures of success.

With oversight of more than 400 deployment and integration, project management, customer support, SaaS development operations and renewals team of professionals globally, the Vice President, Operations will ensure the timely and effective implementation and integration of our client’s enterprise solutions and maintain the companies SaaS cloud operations globally.