Entry Level Client Relationship Consultant

Overview

About the Role At Gallagher Bassett, we pride ourselves on delivering tailored solutions that make a meaningful impact. As part of My Plan Manager, a Gallagher Bassett company, you’ll join a team dedicated to empowering people with disabilities to navigate the National Disability Insurance Scheme (NDIS) with confidence. Operating within our Client Services Team, the Client Relationship Consultant role is focused on providing exceptional, client-centered service that simplifies the NDIS experience for participants and their providers. How you'll make an impact Reporting to the Team Manager, your day-to-day responsibilities will include: Connecting with clients via phone to understand their needs and provide tailored support. Processing invoices and reimbursements efficiently and accurately, ensuring compliance with service standards. Supporting disability service providers to present Agency-compliant invoices and resolve queries. Proactively working with providers to ensure a seamless experience for clients, acting as a single point of resolution for their queries. Your role will directly contribute to improving the lives of people with disabilities by simplifying financial administration and enabling them to focus on their goals. About you About You We're looking for candidates who are passionate about delivering outstanding client-centred service and thrive in a fast-paced, structured environment. Your strong communication skills, problem-solving abilities, and empathetic approach will make you a trusted partner for clients and stakeholders alike. To succeed as our next Client Relationship Consultant, you’ll: Have previous experience in administration, customer service, or call centre roles. Demonstrate the ability to build strong relationshipsand work collaboratively within a team. Be skilled at multi-tasking, including typing and talking simultaneously. Be driven to exceed targetsand deliver exceptional service. Hold, or be willing to obtain, a Working with Children Check and an NDIS Worker Check. Embody our values of kindness, innovation, inclusivity, and genuineness in everything you do. About Us Gallagher Bassett is a global leader in insurance, risk management, and organisational wellbeing. As part of our family, My Plan Manager is Australia’s first, largest, and leading provider of NDIS plan management services. The NDIS is one of Australia’s most significant social reforms, transforming the lives of people with disabilities. At My Plan Manager, we simplify the NDIS by managing financial administration – including budgets, invoices, and compliant reporting – so participants can focus on what matters most to them. Our values of kindness, genuineness, innovation, and inclusivity drive everything we do, and we’re proud to be part of the Gallagher Bassett family, delivering solutions that make a difference. When you join us, you’ll enjoy: Full-time positionswith flexible rostering (between 8am and 5:30pm, Monday to Friday). A bright, modern officein a prime city location with access to free gym facilities. The opportunity to arrange hybrid working arrangementsafter probation. Ongoing training, support, and guidanceto help you reach your full potential. A reward and recognition programto celebrate your achievements. Career growth opportunitieswithin a global organisation. Two extra days of paid leaveannually to volunteer with a registered charity of your choice. A fun, inclusive, and vibrant workplace culturethat celebrates diversity. To Apply If this opportunity sounds right for you, we would love to hear from you! Click on "Apply for this Job." To be considered for this opportunity, you must have the right to live and work in Australia when applying. Agency applicants will not be considered for this position. We Embrace Equal Opportunity At Gallagher Bassett and My Plan Manager, we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our clients, team, and work. We’re proud to be an equal opportunity employer that embraces diversity and inclusion. Join us and make a difference in the lives of people with disabilities while growing your career with a global leader. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more...