Job Description

Job Description

ProSidian Seeks a Entry Level Customer Service Manager | Customer Service Manager [COC0028027] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC Across The Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC).

Seeking Entry Level Customer Service Manager candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This is a Contract Contingent or Contract W-2 (IRS-1099) Customer Service Manager Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

JOB OVERVIEW

Provide services and support as a Staffing Augmentation and Recruiting Services (Entry Level Customer Service Manager) in the Government And Public Services Industry Sector focusing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

RESPONSIBILITIES AND DUTIES - Entry Level Customer Service Manager | Customer Service Manager [COC0028027]

  • Supervise daily operations of service teams.
  • Coach and develop team members.
  • Monitor service metrics.

    • Qualifications

    Desired Qualifications For Entry Level Customer Service Manager | Customer Service Manager [COC0028027] (COC0028027) Candidates:

  • 3+ years customer service experience, 1+ year supervisory.

    • Education / Experience Requirements / Qualifications

  • Associate’s degree or equivalent experience.

    • Skills Required

  • Leadership, performance monitoring, conflict resolution.

    • Competencies Required

  • Accountability, communication, adaptability.

    • Ancillary Details Of The Roles

  • Oversees scheduling and staffing.
  • Implements new service procedures.

    • Other Details

  • Works closely with quality assurance teams.

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