Entry-level Outbound Call Centre Rep

About the Role

• Make outbound calls in a high-volume environment.
• Handle both outbound and inbound calls with confidence and empathy.
• Create tailored repayment solutions to help customers regain financial control.
• Thrive in a fast-paced setting while achieving key performance indicators (KPIs).

Start Date & Hours

Our next recruitment wave commences on Monday, 16 February 2026. Working hours are Monday to Friday 7:00AM – 3:00PM.

What We’re Looking For

• Energetic, proactive team players ready to make an impact.
• Willingness to learn, understand and follow compliance regulations and best practices.
• Strong listening, communication and negotiation skills.
• Confidence when speaking with customers and third parties.
• Tech‑savvy with the ability to navigate systems and databases to streamline tasks and boost productivity.
• Resilience, empathy and the ability to handle tough conversations with care.

Benefits

• Incentive program – Smash your targets and reap the rewards! Pioneer celebrates your success when revenue goals are met or exceeded.
• Training and development – Comprehensive onboarding, regular coaching and learning opportunities.
• Inclusive culture – Everyone belongs here. We’re proud to foster an inclusive culture where people from all backgrounds feel welcome.
• Flexibility – We’re committed to supporting work‑life balance through flexible work arrangements including hybrid working and adaptable scheduling options that suit your lifestyle and needs.
• Perks – Free access to the building’s gym and wellness floor, employee assistance program and discounted health insurance.

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