Entry-Level Technical Support Representative

Hi,

We are hiring for one of our client based in Mumbai.

Job Titles: Junior Support Engineer

Experience : Freshers

Salary Bracket : Upto 2 LPA

Location : Kandivali west Mumbai

Key Responsibilities:-

Technical Support: Provide first-level support to resolve customer issues

via email, chat, remote access and phone.

* Issue Diagnosis: Troubleshoot and diagnose software issues and check

environmental issues which is causing smooth functioning of application.

* Documentation: Record, track, and document support requests and

resolutions using the tracking sheet system.

* Escalation: Escalate unresolved issues to senior engineers or relevant

teams.

* Knowledge Sharing: Assist in creating and maintaining technical

documentation and FAQs.

* Training: Support internal staff with basic training and application usage

guidance.

Qualifications and Skills -

* Education: Bachelor’s degree / MSC BSC in Computers / Information

Technology.

Technical Knowledge:-

* Basic understanding of operating systems (Windows, Linux, macOS).

* Familiarity with networking concepts (TCP/IP, DNS, VPN).

* Knowledge of SQL / Sqlite Database.

* Knowledge of PLC / Controller / SCADA etc will be an added advantage.

* Knowledge of .Net will be an added advantage.