Job Description

Job Description

:
  • Provides 3rd-level technical support for SCCM server downtime, able to handle requests and incidents arising from SCCM infrastructure, Microsoft Azure concepts and co-management or Autopilot using Intune.
  • Single point of escalation for P1/P2 major incident scenarios
  • Utilize advanced level of knowledge about SCCM infrastructure, primary site servers, secondary site servers and distribution points, co-management and Cloud Management Gateway.
  • Utilize Expert knowledge of current toolset: Microsoft Endpoint Manager (Config Manager, Intune).
  • Interfaces with customer and account-based teams on projects.
  • Performs complex troubleshooting activities.
  • Provides 3rd-level technical support in resolving internal and customer technical issues.
  • Knowledge in Infrastructure Management using SCCM and co-management.
  • Provides 3rd-level technical support on various Imaging engines and Windows 10/11 imagi...

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