Job Description

ERP Incident and Problem Management Specialist

blaseek, Manila, National Capital Region, Philippines

Job Summary

The ERP Incident & Problem Management Specialist is responsible for managing and resolving ERP-related incidents and problems by applying ITIL frameworks and best practices. The role focuses on identifying root causes, implementing long-term solutions, and ensuring ERP system stability to support uninterrupted business operations.

Key Responsibilities

  • Incident Management – Utilize ITIL processes to track, prioritize, and resolve ERP-related incidents efficiently. Ensure proper logging, categorization, and assignment of incidents. Monitor incidents, escalating critical issues, and ensuring timely resolution. Conduct post‑incident reviews to identify improvements and prevent recurrence.
  • Problem Management – Collaborate with technical teams to perform root cause analysis of recurring issues. Dev...

Apply for this Position

Ready to join blaseek? Click the button below to submit your application.

Submit Application