ERP Support Analyst

To P rovide first-line support for our global ERP systems, currently Microsoft Dynamics AX 2012, transitioning to D365 Finance & Operations. This role will be responsible for troubleshooting, user support, system monitoring, and assisting with the transition to D365. The ideal candidate will have experience in ERP application support, working with business users across multiple regions, and ensuring smooth system operation in areas such as finance, procurement, inventory, projects, and manufacturing.

Directly Reports To

• IT Project Delivery Coordinator

Internal relationships

• ERP Users & D365 Project Team Members

Directly supervises

• None

Main Responsibilities

Deliver first-line support for AX 2012 and D365 F&O across various regions, including the UK, US, Canada, Australia, the Middle East, and Qatar.

• Diagnose and resolve system issues promptly to support ...