Job Description

A tech solutions company in Mexico is seeking an Escalation Analyst to join their team. The ideal candidate will help maximize network availability, handle customer inquiries, and resolve issues creatively. Strong communication skills and a self-starter approach are essential. Key responsibilities include serving as the main contact for escalated issues, tracking customer satisfaction, and generating reports. Join a firm that prioritizes collaboration, career growth, and inclusive culture and make an impact with your innovative ideas.
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