Job Description
תחום:
A High Tech company that provides cloud and storage services is looking for an Escalation Engineer.
As part of the job; You will Interfaces with Support teams, Engineering and external customers to resolve business and technical issues, both proactively and reactively, on all products and services
דרישות:
• At least 3 years’ experience as an escalation Engineer with customer facing experience- a must!
• Solid knowledge and experience in storage (NFS, NAS) / Cloud (AWS and Azure)/ Networking environments
• Experience with SMB protocol (SAMBA is an advantage)
• Solid understanding of Windows, Linux and Mac OS (a CCNA certificate in hand- an advantage)
• Experience with software testing, scripts and running SQL queries for debugging (Postgres- an advantage)
• Excellent English level, both speaking and writing
• Ability to work in a high-pressure environment
• Ability to work with several interfaces in parallel
• Excellent analytical and problem solving skills with a strong sense of customer commitment
איזור: גוש דן
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