Job Description
Job Title: Escalation Manager
Location: Bangalore, Hybrid
Description:
Saviynt is a leading cloud-based Identity Governance and Administration (IGA/IAM) solutions
provider. We are seeking a highly experienced Manager of Global Escalations that will interface
with our internal teams to drive a stellar customer experience. The role reports to the Senior
Manager, Global Escalations and will manage escalations in collaboration with our Support and
Product Leadership. This role is responsible for managing Customer escalations, Critical
Situations, Focus Accounts, and the proactive prevention of escalations resulting in lower case
escalation rate, increased overall customer satisfaction and Customer retention. You will
partner with virtual teams across our global organization, focusing resources to demonstrate to
our customers that their problem is being worked with the highest levels of urgency and
visibility within Saviynt. Responsibilities include effec...
Location: Bangalore, Hybrid
Description:
Saviynt is a leading cloud-based Identity Governance and Administration (IGA/IAM) solutions
provider. We are seeking a highly experienced Manager of Global Escalations that will interface
with our internal teams to drive a stellar customer experience. The role reports to the Senior
Manager, Global Escalations and will manage escalations in collaboration with our Support and
Product Leadership. This role is responsible for managing Customer escalations, Critical
Situations, Focus Accounts, and the proactive prevention of escalations resulting in lower case
escalation rate, increased overall customer satisfaction and Customer retention. You will
partner with virtual teams across our global organization, focusing resources to demonstrate to
our customers that their problem is being worked with the highest levels of urgency and
visibility within Saviynt. Responsibilities include effec...
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