Job Description

A leading connectivity solutions provider in Manila is seeking an Escalation Manager to manage high-priority cases and ensure effective resolution processes. The ideal candidate will have a Bachelor's degree in Engineering, at least 5 years of experience in a technical support role, and strong leadership skills. Responsibilities include overseeing issue resolution, maintaining customer communication, and collaborating with various departments to enhance service quality. The position offers competitive benefits including health insurance and flexible working arrangements.
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