Job Description

A leading consulting and outsourcing firm in Metro Manila is seeking an Escalations Support Agent for a consumer electronics account. In this role, you will manage customer-related escalations, ensuring professional and empathetic resolutions to service dissatisfaction and formal complaints. The ideal candidate should have at least one year of experience in customer service or escalations within the BPO industry, alongside strong conflict resolution skills. Knowledge of Zendesk and AWS tools is preferred, with a focus on maintaining customer trust and satisfaction.
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