Job Description

A leading consulting firm in Metro Manila is looking for an Escalations Management professional to handle customer service issues for a consumer electronics campaign. The ideal candidate will have at least one year of BPO experience in customer service or complaints handling, alongside strong conflict resolution skills. Responsibilities include managing escalated interactions and documenting cases in CRM systems. Proficiency in tools like Zendesk and a calm demeanor in high-pressure situations are essential. Immediate availability is required.
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