Job Description
Job Summary – Team Leader (TL)
The Team Leader is responsible for guiding, motivating, and supervising a team to achieve organizational goals while ensuring high performance, quality standards, and adherence to company policies. The role involves planning daily operations, assigning tasks, monitoring progress, coaching team members, resolving issues, and acting as a key link between management and staff. The Team Leader ensures targets are met efficiently, fosters teamwork, and drives continuous improvement.
Required Skills – Team Leader (Tax Calling)
Strong knowledge of US Real estate taxes in Escrow backgroud
Proven experience in tax calling / tax sales or tax resolution campaigns
Excellent team handling and people management skills
Ability to coach, mentor, and train agents on tax scripts, compliance, and objection handling
Strong communication and negotiation skills (verbal & written)
Expertise in call monitoring, quality assurance, and performance improvement
Ability to analyze KPIs, call metrics, conversion rates, and revenue targets
Experience with lead management systems, CRM, and dialers
Strong problem-solving and escalation-handling skills
Ability to motivate teams to achieve daily, weekly, and monthly targets
Good reporting and documentation skills
Time management and multi-tasking abilities
Flexibility to work in US shifts
The Team Leader is responsible for guiding, motivating, and supervising a team to achieve organizational goals while ensuring high performance, quality standards, and adherence to company policies. The role involves planning daily operations, assigning tasks, monitoring progress, coaching team members, resolving issues, and acting as a key link between management and staff. The Team Leader ensures targets are met efficiently, fosters teamwork, and drives continuous improvement.
Required Skills – Team Leader (Tax Calling)
Strong knowledge of US Real estate taxes in Escrow backgroud
Proven experience in tax calling / tax sales or tax resolution campaigns
Excellent team handling and people management skills
Ability to coach, mentor, and train agents on tax scripts, compliance, and objection handling
Strong communication and negotiation skills (verbal & written)
Expertise in call monitoring, quality assurance, and performance improvement
Ability to analyze KPIs, call metrics, conversion rates, and revenue targets
Experience with lead management systems, CRM, and dialers
Strong problem-solving and escalation-handling skills
Ability to motivate teams to achieve daily, weekly, and monthly targets
Good reporting and documentation skills
Time management and multi-tasking abilities
Flexibility to work in US shifts
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