Job Description

Description

& SummaryWe are seeking to recruit AWS Cloud Engineer to join our team in
Cairo. PwC is looking for passionate AWS Cognitive Customer Experience Engineers to join our Cloud practice. You will help drive innovation, build differentiated solutions, and define new customer experiences for our customers. You’ll work with smart people across our industry specialist organizations, and technology groups to help our customers get the most out of AWS in their cloud journey.


You will be part of a team that reports to the Cloud Service Delivery Director and will be an integral part of the team based in Cairo, as well as those delivering client transformation programs across the PwC Global Network, including the UK, the Netherlands and Germany.

As a Cloud Engineer, you will play a key role in the following areas:

  • Design and Implement solutions focused on customer experience and customer engagement
  • Lead customer discovery and design sessions
  • Work with a global mindset with teams based in the UK. 
  • Work with PwC’s global network to bring best practices and assets to the local market
  • Participate in design activities with client and lead design and process discussions
  • Interact with management levels at a client and/or within PwC/AWS
  • Delivering exceptional client service and solutions
  • Ability to provide estimation of effort for technical developments
  • Ability to manage stream deliverables
  • Responsible for issue resolution post go-live and transition to support

    • Required Skills :

  • A service designer with a good development skills and the ability to learn quickly
  • Experience in AWS core services (compute, storage, databases, analytics, networking and security)
  • Experience with at least 2 AWS services (Amazon Connect, Lex, Polly, Lambda)
  • Proven record of using customer experience and engagement tools, preferably within the AWS and Amazon ecosystem. eg. Amazon Connect
  • You’ll have hands-on AWS implementation experience across a broad range of AWS services, with deeper capabilities and interests in specific services.
  • Scripting capability and the ability to develop AWS environments as code
  • Excellent knowledge of programming languages such as Python/Node.js
  • A mindset of automating everything, with experience demonstrating this
  • Knowledge in legacy contact centers and IVRs, with associated business tooling

    • Not limited to but Good to have : 

  • Certified in AWS cloud (AWS Cloud Practitioner | AWS Cloud SAA) 

    •  
    Essential skills & attributes:

  • Excellent oral and written communication skills as well as basic presentation skills
  • Ability to work within a fast-paced & unstructured environment.
  • Excellent time management, communication and organizational skills
  • Ability to interact efficiently and collaborate with team members

    • Education:

  • Bachelors education in a Computer Science/ IT / Communications Engineering


    • Desired Languages:

  • Fluent (English) - Speaking and Writing


    • What we offer:

  • Flexible working arrangements (Flex-work, Home Office)
  • Refer-a-Friend – get a bonus in the employee referral program 
  • Wide range of leading-edge trainings (including language courses)
  • Family Medical Insurance
  • Yearly Bonus

    • At PwC, The skills we look for in future employees. All our people need to demonstrate the skills and behaviors that support us in delivering our business strategy.

    This is important to the work we do for our business, and our clients. These skills and behaviors make up our global leadership framework, ‘The PwC Professional’.

    The PwC Professional focuses on five core attributes; whole leadership, business acumen, technical and digital, global and inclusive, and relationships.

    We use this framework to recruit, develop and assess our people, at all grades and all areas of our business, because we expect all of our people to be leaders.
     

    Whole leadership : The ability to lead yourself and others to make a difference and create a positive impact in a responsible, authentic, resilient, inclusive and passionate manner.

    Global acumen: The ability to operate and collaborate effectively with a mindset that transcends boundaries and embraces diverse perspectives.

    Technical and Digital : Focus on fast growing technologies and how to make use of them towards digital transformation.

    Business acumen: The ability to bring business knowledge, innovation and insight to create distinctive value for clients and PwC.

    Relationships: The ability to build relationships of high value which are genuine and meaningful.

    Education

    Degrees/Field of Study required:Degrees/Field of Study preferred:

    Certifications

    Required Skills

    Optional Skills

    Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Apptio, Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Communication, CrowdStrike, Dynatrace APM, Emotional Regulation, Empathy, FinOps Operating Model, Google Cloud Platform, Inclusion {+ 13 more}

    Desired Languages

    Travel Requirements

    Not Specified

    Available for Work Visa Sponsorship?

    No

    Government Clearance Required?

    No

    Job Posting End Date

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