Job Description

Description:


. Monitoring and Maintenance


Monitor ETL workflows, jobs, and data pipelines (using tools like Informatica, Talend, SSIS, etc.)


Ensure all scheduled ETL jobs complete successfully within SLA timelines.


Perform daily health checks of ETL jobs and source/target systems.



2. Issue Identification and Resolution


Troubleshoot job failures, performance issues, or data mismatches.


Analyze logs and error messages to determine root cause.


Work with developers or DBAs to resolve issues as needed.



3. Incident and Ticket Management


Handle incidents or service requests raised via ITSM tools (like ServiceNow, Jira, BMC Remedy).


Document resolution steps in the ticketing system.


Escalate critical issues as per defined protocols.

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