ETS Support Lead I

Job#: 3018366

Job Description:

Essential Business Unit – Hybrid Team

Work Hours: Day Shift, Mon – Fri; 7:30 AM – 4:00 PM

May required - After hours, Weekends and Holiday support

Hybrid: 3-day onsite requirement

Basic Purpose:

Serve as the Operational Subject Matter Expert (SME) for ATM Operations, delivering moderately complex support, influence the strategic and operational direction of the ATM fleet lifecycle. Ensure departmental objectives are consistently met in areas such as operational stability, efficiency, change control, performance management, security and fraud mitigation, and system integrity. Provide strategic input into ATM analysis, design, and process improvement initiatives to drive operational excellence and continuous improvement.

Responsibilities:

• Act as the primary operational expert for ATM Services, supporting day-to-day operations, projects, and long-term strategic goals.

• Serve as...