EUC Admin

Title: EUC Admin
Location: Mumbai
Exp: 4-6 yrs

Job Description:
Key Responsibilities:

IT Service Management
• Oversee IT service operations, ensuring strict adherence to ITIL best practices for robust IT service delivery.
• Monitor ITSM platforms to track, log, and resolve service requests, incidents, and root causes of problems efficiently.
• Drive automation initiatives to optimize ticket management, reduce manual intervention, and improve resolution times.
• Define and implement KPIs to assess service effectiveness and recommend continuous improvements for system uptime and availability.

Office 365 Administration & Azure AD
• Administer and optimize Office 365 applications, ensuring seamless integration and security compliance.
• Manage Azure Active Directory (Azure AD) for identity and access governance, enforcing role-based access control (RBAC) and ...