Job Description
Key Responsibilities
End-User Computing & Device Management
Manage device lifecycle activities including provisioning, patching, upgrades, and decommissioning
Administer endpoint management platforms such as Microsoft Intune and/or SCCM
Troubleshot complex endpoint and workspace-related issues
Workspace & Collaboration Technologies
Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
Assist with collaboration and productivity tool enhancements
Support virtual desktop or remote access solutions (e.g. AVD, VDI) where applicable
Security & Compliance
Implement and maintain endpoint security controls such as BitLocker, Defender, and compliance policies
Support identity and access management using Entra ID (Azure AD), MFA, and Conditional Access
Ensure workspace environments meet internal security, audit, and compliance requirements
User Support & Operations
Provide Level 2 / Level 3 support for workspace-related inciden...
End-User Computing & Device Management
Manage device lifecycle activities including provisioning, patching, upgrades, and decommissioning
Administer endpoint management platforms such as Microsoft Intune and/or SCCM
Troubleshot complex endpoint and workspace-related issues
Workspace & Collaboration Technologies
Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
Assist with collaboration and productivity tool enhancements
Support virtual desktop or remote access solutions (e.g. AVD, VDI) where applicable
Security & Compliance
Implement and maintain endpoint security controls such as BitLocker, Defender, and compliance policies
Support identity and access management using Entra ID (Azure AD), MFA, and Conditional Access
Ensure workspace environments meet internal security, audit, and compliance requirements
User Support & Operations
Provide Level 2 / Level 3 support for workspace-related inciden...
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