Job Description
Description We are looking for a dedicated EUC Help Desk/Desktop Support Analyst to join our team in West Des Moines, Iowa. In this role, you will provide exceptional technical support and troubleshooting services to ensure smooth user operations. This is a long-term contract position ideal for professionals with a strong background in desktop support and system administration.
Responsibilities:
• Deliver Tier 3 support for end-user computing systems, ensuring timely resolution of complex technical issues.
• Manage user accounts and access permissions within Active Directory.
• Perform troubleshooting for Microsoft Windows 10 and 11 environments to resolve hardware and software problems.
• Respond to and resolve service desk tickets efficiently, maintaining detailed documentation of solutions.
• Provide technical assistance to users, addressing system functionality and application concerns.
• Install, configure, and maintain desktop systems and peripheral dev...
Responsibilities:
• Deliver Tier 3 support for end-user computing systems, ensuring timely resolution of complex technical issues.
• Manage user accounts and access permissions within Active Directory.
• Perform troubleshooting for Microsoft Windows 10 and 11 environments to resolve hardware and software problems.
• Respond to and resolve service desk tickets efficiently, maintaining detailed documentation of solutions.
• Provide technical assistance to users, addressing system functionality and application concerns.
• Install, configure, and maintain desktop systems and peripheral dev...
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