EUCS_TOOLS_SCCM

Role: End User Computing Lead SME

Required Technical Skill Set: EUC competency on all domains with additional expertise on Desktop/Laptop configuration with Leadership quality

Desired Experience Range: 8-12 years

Location: Hyderabad

Desired Competencies (Technical/Behavioral Competency):

Must-Have

• Excellent communication skills, handling customers and matching the pace
• Understanding of EUC role, leadership skills
• Innovation ideas and automation opportunities in EUC
• Best Practices on improving/stabilizing EUC Operations
• Must have a good experience in Image Management
• Expertise in Device management tools such as Intune and Microsoft Configuration Manager (MCM) components formerly known as MECM/SCCM
• Autopilot, Patch Management, Operating System Deployment (OSD/MDT), Software Distribution & Hardware/Software Inventories.
• Expertise in maintaining and troubleshooting the Windows (client and server) operating system. Strong knowledge of Windows (client and server) operating systems.
• Understand Active Directory administration with emphasis on organizational units, group policy and client interaction/security.
• Scripting experience in PowerShell is a plus.
• Image Management
• Good knowledge on Service Now, MS Office, Remote Support, Mobility, Antivirus, Engineering Services.
• Experience with managing iOS, Windows & Android devices in a Global environment.
• Generate reports and share with stakeholders
• Resource Management, Shift Management, Stake Holder Management, Quality Management, Knowledge Management
• Process knowledge on ITIL
• Managing Team members and helping on their career aspirations

Good-to-Have

• Project Management experience a plus
• Assessment of customer's environment prior to migration.
• Project plan development
• Methodical approach to problem solving and resolution
• Self-driven and resourceful to achieve goals independently as well as work well in groups
• Exposed to best practice design & Implementation methodology
• Willingness to proactively provide input for improvements
• Experience with Problem and Change Management processes and applications
• Excellent written and verbal communication skills.
• Excellent leadership skills and teamwork skills. Results oriented, high energy, self-motivated

Responsibilities

• Publishing the customer required reports - Daily, Weekly, Monthly, Quarterly
• Identify the Risk and issue, action and mitigation plan
• Identifying the area of improvements and execute them with customer approval
• Proven People Management skills