Job Description

About The Role

The EUS Support Engineer is responsible for operating, maintaining and supporting the IT workplace for all internal customers including the GVC desktop and associated infrastructure at his / her local site/s and for remote employees.

Key Responsibilities:

  • Provide site specific and remote IT service support focussing on the IT workplace and associated infrastructure
  • Prioritisation of VIP support and associated requests
  • Prioritisation of support for business critical departments and associated requests
  • Adhere to agreed operational processes
  • Monitor and report on the progress of local and global IT projects
  • Asset management for Desktop, Laptop and other Mobile devices
  • Software license management for supported applications
  • Procurement of locally required hardware and software
  • Documentation and Knowledge Base articles crea...

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