Event Moderation Coordinator (Start ASAP)

Join Pearson as an Event Moderation Coordinator to ensure effective meeting management and customer support within a dynamic training environment.

Your Role

Here’s what you will be doing:

• Ensure all meetings run effectively, troubleshoot platform issues, assist participants, and take attendance.
• Respond promptly to customer inquiries via phone calls, live chats, and emails.
• Provide accurate information and address customer concerns effectively.
• Collaborate with Training teams including Associate and Customer training teams to deliver approximately 3,500 training events.
• Effectively analyze and resolve customer issues in a timely manner.
• Communicate clearly and concisely with customers, colleagues, and other stakeholders.
• Accurately document customer interactions and resolution steps in internal systems.
• Contribute to the development and improvement of work instructions for common customer q...