Job Description
- Oversee set up, refresh, and removal of food, beverage, and service items. Ensure smooth operations. Work with management to communicate department goals. Confirm pre-event setup is complete. This includes a review of space configurations, and audio/visual requirements are complete. Verify decor is in alignment with the client's vision.
- Follow up with clients pre- and post-event to confirm satisfaction. Review post-event reporting and reconciliation with management and recap results with the team.
- Troubleshoot and resolve complex client inquiries and escalated complaints.
- Accountable for the execution of SLAs, KPIs, benchmarks, and reoccurring reports.
- Approve head meeting and events calendar for event spaces.
- Order event supplies as needed.
- Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
- Impact own team and other teams whose work a...
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