Job Description
Job Description
Overview: We are seeking a highly motivated and experienced Customer Success Associate to join our team and take charge of technical support for EasyWebinar. The ideal candidate should have a minimum of 1+ years of relevant experience, with a strong background in providing support for tech products and services. The role involves managing customer relationships, handling technical queries, and proactively identifying opportunities to upsell and cross-sell EasyWebinar products. The candidate must have prior experience working in the US, UK, or Australian markets, and should be adept at working in US shift timings.
Responsibilities
Overview: We are seeking a highly motivated and experienced Customer Success Associate to join our team and take charge of technical support for EasyWebinar. The ideal candidate should have a minimum of 1+ years of relevant experience, with a strong background in providing support for tech products and services. The role involves managing customer relationships, handling technical queries, and proactively identifying opportunities to upsell and cross-sell EasyWebinar products. The candidate must have prior experience working in the US, UK, or Australian markets, and should be adept at working in US shift timings.
Responsibilities
- Technical Support:
- Provide prompt and effective technical support to EasyWebinar users via various channels, including email, chat, and phone.
- Troubleshoot and resolve customer issues, ensuring a positive customer experience.
- Customer R...
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