Excellence in Global Technical Solutions

Transformative Leader in Support Excellence

We are seeking a visionary Senior Director of Solution Support to spearhead the evolution of our support experiences for our entire software portfolio. As a trusted advisor, you will drive strategic partnerships with key accounts and inspire high-performing teams across diverse global environments.

• Strategic Leadership:
• Develop comprehensive support strategies that scale with business growth, fostering C-level relationships as a trusted advisor.
• Partner cross-functionally with Product, Engineering, Professional Services, Cyber Security, and Sales to influence roadmaps and drive continuous improvement initiatives based on customer insights.
• Solution Differentiator:  Position support as a competitive differentiator enhancing customer satisfaction while reducing resolution times & driving platform adoption.