Job Description
Job Title: Customer Experience Enhancement Specialist
The role of a Service Quality Specialist involves ensuring exceptional customer experiences across various touchpoints. A key aspect is monitoring interactions to identify areas for improvement, providing actionable feedback to enhance service delivery, and collaborating with operations and training teams.
To excel in this position, applicants should have experience in quality assurance or call monitoring, possess strong analytical skills, and effective communication abilities. Knowledge of Arabic language will be advantageous as the role requires interaction with clients who may not speak English fluently.
This opportunity offers flexible working options and competitive compensation package making it an attractive choice for professionals seeking career growth opportunities.
The role of a Service Quality Specialist involves ensuring exceptional customer experiences across various touchpoints. A key aspect is monitoring interactions to identify areas for improvement, providing actionable feedback to enhance service delivery, and collaborating with operations and training teams.
To excel in this position, applicants should have experience in quality assurance or call monitoring, possess strong analytical skills, and effective communication abilities. Knowledge of Arabic language will be advantageous as the role requires interaction with clients who may not speak English fluently.
This opportunity offers flexible working options and competitive compensation package making it an attractive choice for professionals seeking career growth opportunities.
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