Job Description

Job Responsibilities
  • Support and plan detailed requirements for ongoing Microsoft 365 implementation using Exchange Online.
  • Support & monitor to maintain the company’s network email system; perform quality and spot checks of system performance.
  • Manage license usage, forecast license budget and mission critical support contracts.
  • Understand and assure conformance to ITL SLA and MSP management.
  • May participate in or manage quality assessments of internal operations and suppliers to analyze compliance and assess risk.
  • Interact frequently with subordinate supervisors and functional peer group managers.
  • Identify and manage continuous improvement projects with the objective of achieving quality, reliability and cost improvements.
  • Oversee Messaging & Collaboration Engineers that provide technical expertise and recommendations for configuration management and IT applications in response to projects and business needs.
  • Understand identity management for multiple applications and sub-systems in relationship to user provisioning and de-provisioning processes.
Knowledge, Skill & Abilities
  • Office 365 (Exchange Online, Teams and others)
  • Microsoft Exchange Online, Exchange Online Protection, Data Loss Protection (DLP) and DMARC Management & SMTP MailRelays
  • Cisco ESA/SMA and Proofpoint
  • Identify and recommend technology best practices in the currently evolving environment & help stabilize the environment by applying industry standard best practices.
  • Licensing or Certifications for Collaboration Manager
  • Thorough knowledge of applicable procedures, specifications, regulations and standards.
  • Strong analytical and problem‑solving skills.
  • Ability to manage/supervise a team of employees.
  • Good communication and leadership skills.
  • Good interpersonal/communication/influencing/negotiation skills.
  • Good project management skills.
  • Understand verbal and written safety and quality instructions and read and comprehend written work instructions including words and drawings.
  • Must have strong English written and oral communication skills adequate to communicate with other team members.
Seniority Level

Mid-Senior level

Employment Type

Full‑time

Job Function

Other

Industries

IT Services and IT Consulting

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