Executive - Back office & Customer Service

We are seeking a detail-oriented and customer-focused Executive – Back Office & Customer Service to manage administrative tasks and provide excellent support to customers. The ideal candidate will have strong organizational skills, good communication abilities, and a proactive approach to problem-solving.

Key Responsibilities

• Handle back-office operations including data entry, documentation, and record maintenance.
• Respond to customer queries via phone, email, or chat in a professional and timely manner.
• Coordinate with internal departments to resolve customer issues and ensure smooth operations.
• Maintain accurate records of customer interactions and transactions.
• Assist in preparing reports, invoices, and other administrative documents.
• Support the implementation of process improvements to enhance customer satisfaction.
• Ensure compliance with company policies and procedures in all b...