Executive (Case and Communications)

Position: Executive – Case and Communications
Location: Colaba Mumbai
Employment Type: Full-time | Work from Office
Reporting To: Manager – Case and Communications / Head – Legal Operations

We are looking for a detail-oriented communications professional responsible for handling case-related communication and customer interactions. This role is ideal for candidates who have strong communication skills, are customer-focused, and can perform effectively in a fast-paced environment.

• Manage inbound and outbound calls as per defined processes and workflows

• Communicate with customers in a clear, professional, and empathetic manner

• Provide information, resolve queries, and ensure timely follow-ups

• Accurately document call details, case notes, and updates in the system

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