Executive Contact Centre (Inbound & Outbound)

Respond to inbound customer calls addressing enquiries, complaints, and service requests efficiently.

Conduct outbound calls for customer follow-ups, confirmations, feedback collection, or promotion of products and services.

Provide accurate and timely information regarding products, services, account details, reservations, orders, or transactions.

Maintain and update customer information in CRM systems, databases, and internal records, ensuring data accuracy and integrity.

Escalate complex or unresolved issues to the appropriate department or supervisor in a timely manner.

Ensure professional and courteous communication at all times to maintain high levels of customer satisfaction.

Adhere to company policies, standard operating procedures (SOPs), and compliance requirem...