Job Description

Role Responsibilities:

  • Handle customer queries and resolve complaints via voice, chat, or email
  • Use CRM tools and computer applications for efficient query resolution
  • Attend training to enhance client satisfaction and product knowledge
  • Follow process guidelines and escalate issues as needed

Key Deliverables:

  • Consistent customer satisfaction across contact channels
  • Accurate usage of GDS Amadeus and internal tools
  • Completion of training and adherence to shift schedules
  • Timely issue resolution and process documentation


Skills Required
Customer Support, Email Support, contact center operations

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