Executive, Customer Relations

Position Title

Executive, Customer Relations

Reports To

Assistant Manager and Senior Executive , Customer Relations (Feedback Management & Operation)

Role Purpose

Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting.
Expected to provide excellent customer support by delivering accurate and timely responses to customer’s feedback
Where possible to proactively stay connected with customers. Internally to work closely with other Business Units and resolve root cause issues to minimize repeat breakages, where possible

Key Accoiuntability

• Responsible to assist Assistant Manager and Senior Executive.
• Manage all customers’ feedback and service recovery.
• Manage walk in and call in passengers as assigned by Assistant Manager / Manager Customer Relations.
• Conducting and leading investigation ...